Introduction

At ElectShop, we aim to provide a seamless shopping experience for all our customers. Our Sales Policy outlines the terms and conditions for purchasing products from our website. This policy is designed to ensure a clear understanding of the sales process, including payment methods, shipping details, and product pricing. By placing an order with us, you agree to the terms and conditions outlined in this Sales Policy.

 

1. Products and Availability

We strive to ensure that all products listed on our website are available for purchase, but availability is subject to change. If an item is out of stock or discontinued, we will notify you promptly and offer alternatives if possible.

 

Product Descriptions:

We make every effort to ensure that all product descriptions, images, and pricing on our website are accurate. However, we do not guarantee that there will be no errors. We reserve the right to correct any mistakes in product descriptions or pricing at any time, even after an order has been placed.

Product Availability:

We make every effort to keep our products in stock. However, due to the high demand, certain products may become unavailable without prior notice. In such cases, we will contact you with the option to substitute with an alternative product or refund your order.

2. Pricing

All prices on our website are listed in USD (United States Dollars) and are subject to change without notice. The price shown at checkout is the final price, including any applicable taxes and shipping fees. If a price discrepancy is found, we will contact you immediately to resolve the issue.

 

Discounts and Promotions:

From time to time, we may offer discounts, promotions, or special deals on selected products. These offers are typically time-limited and subject to specific terms and conditions, which will be clearly stated on the website or in promotional emails.

Currency Conversion:

If you are making a purchase from outside the United States, the final price may vary depending on your local currency and the exchange rates applied by your payment provider.

3. Payment Methods

We accept a wide range of secure payment methods to ensure convenience for our customers. The payment options available at checkout include:

 

Credit and Debit Cards:

Visa, MasterCard, American Express, Discover, and other major credit/debit cards are accepted.

PayPal:

For your convenience and security, we also accept payments via PayPal.

Other Payment Methods:

We may accept other payment methods from time to time, depending on the region or promotional offers.

We use industry-standard encryption and security protocols to protect your payment details. However, please note that ElectShop is not responsible for any security breaches or issues related to third-party payment processors.

 

4. Order Confirmation and Processing

After you place an order with us, you will receive an order confirmation email containing the details of your purchase. This email confirms that we have received your order. However, this confirmation does not mean that we have accepted your order. We reserve the right to cancel or modify orders at any time before shipment for reasons including but not limited to stock availability, payment issues, or incorrect product details.

 

Order Processing:

Once your order is confirmed, we will process it for shipment. This includes verifying payment details, preparing your items for shipment, and issuing any necessary documents such as invoices or tracking information. We aim to ship orders within 1-2 business days, but this may vary depending on the product and shipping destination.

 

Order Cancellation:

If you wish to cancel an order, you may do so within 24 hours of placing it, provided the order has not yet been processed or shipped. Once your order has been processed or shipped, it can no longer be canceled. You may return the item after it arrives, subject to our Refund and Returns Policy.

 

5. Shipping and Delivery

We offer various shipping options to ensure your products arrive in a timely manner. Shipping costs are calculated based on your location and the size of your order.

 

Shipping Options:

 

Standard Shipping: Delivered within 5-7 business days.

Expedited Shipping: Delivered within 2-3 business days.

International Shipping: Available for select countries, with delivery times varying based on destination.

Shipping Costs:

Shipping costs will be clearly displayed during checkout. We offer free standard shipping on orders above a certain value, which will be indicated on the website.

 

Tracking Information:

Once your order is shipped, you will receive a tracking number to monitor the progress of your shipment. We encourage you to check your tracking information regularly to stay updated on the status of your delivery.

 

Shipping Delays:

While we make every effort to ship orders promptly, delivery times may vary due to factors beyond our control, such as customs delays or adverse weather conditions. If your order is delayed, we will notify you and work with the carrier to resolve the issue.

 

6. Sales Tax

Sales tax is applied to orders based on the applicable state laws. The tax rate will be calculated and displayed at checkout, depending on your shipping address.

 

Exemptions:

If you are tax-exempt, please provide the necessary documentation during checkout to have the sales tax removed from your order.

7. Order Changes

Once an order is placed, you may not be able to make changes directly through our website. However, you can contact our customer service team at info@electshop.click to request changes or updates to your order. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

 

8. Customer Support

If you have any questions or issues regarding your order, our customer support team is available to assist you. We are here to help resolve any concerns or provide guidance throughout your shopping experience.

 

How to Contact Us:

You can reach us via email at info@electshop.click, by phone at (817) 447-5025, or through our contact page on the website.

9. Returns and Refunds

If you are not satisfied with your purchase, please refer to our Refund and Returns Policy for detailed instructions on how to return items and request a refund. Our customer service team is happy to assist with any questions or concerns regarding returns.

 

Return Process:

Items must be returned within 30 days of purchase in new, unused condition with all original packaging and tags. We recommend using a tracked shipping method when returning items to ensure they reach us safely.

 

Refunds:

Refunds will be processed to the original payment method once the returned items are received and inspected.

 

10. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be reflected on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any updates.

 

Contact Information

For any questions regarding our Sales Policy or if you need assistance with your order, please contact us at:

 

ElectShop

Street: 916 Heberle Dr, Burleson, Texas (TX), 76028

Phone: (817) 447-5025

Email: info@electshop.click

Website: www.electshop.click